The knives and tools that we offer are authentic Extrema Ratio knives. All of them come directly from the Italian manufacture to us. LEGAL DISCLAIMER It is the responsibility of the buyer, not Xtreme Knives, to determine and follow all local, state, federal and international laws and ordinances regarding the purchase, possession, and use of any item purchased from us. Everything we sell is subject to Public Law 90-351, Title III, U.S.D., Section 2511. Please know all applicable laws before ordering. Absolutely no sales to minors. When you place an order, you acknowledge that the item(s) will be used in a lawful manner and that you are of legal age to make the purchase. Xtreme Knives may require proof of legal age before filling your order. We will not be held liable for the misuse of any item(s) purchased from Xtreme Knives. In addition, we assume no responsibility for any bodily injuries, dismemberment or death that may result from any item purchased from us. Knives demand careful use to avoid injury. Care must be taken when removing/returning your fixed blade to its sheath or when opening/closing a folder. Purchase and use of items bought from Xtreme Knives constitutes your agreement to hold all personnel at Xtreme Knives harmless of any liability for the manner in which the purchased items are used. The buyer is responsible for abiding by all local, state, and federal laws concerning the purchase and use of any items sold by Xtreme Knives. CONTACT Xtreme Knives can be contacted at one of the following: Xtreme Knives P. O. Box 805 Pleasant Grove, UT 84062 Telephone: 801-770-4466 Fax: 801-770-4469 Toll Free: 800-470-9414 CustomerService@xtremeknives.com CHANGES TO FILLING ORDERS. PLEASE READ BEFORE ORDERING Due to an increase in fraudulent orders, with few exceptions, we are no longer filling orders that are billed to one address and shipped to another. This does not apply to overseas Military Personnel or longtime customers. On USA PayPal orders, we do not fill the order if the following is noted: Shipping Address: "Unconfirmed" For foreign orders being paid with PayPal, we require that you be a "Verified Buyer". PAYMENT METHODS All prices given on our website are in US Dollars. We accept American Express, Discover, MasterCard, Visa and PayPal. In addition to the above, we accept personal and business checks drawn on a US bank, and US Postal Money Orders. Shipping for knives paid for by check will be delayed until the funds clear our bank (ten days). All money orders, other than US Postal Money Orders, are processed by our bank as a regular check. Cashier's checks are also processed as a regular check. Orders from our Canadian customers may be paid with a Canadian Postal Money Order and checks drawn on a US bank, in addition to American Express, Discover, MasterCard, Visa and PayPal. Checks, US Postal Money Orders, and Canadian Postal Money Orders should be made out to and sent to: Xtreme Knives P. O. Box 805 Pleasant Grove, UT 84062 SHIPPING INFORMATION We provide FREE Priority shipping for USA addresses and for Military Addresses. Other orders going outside of Continental USA are charged an additional shipping charge that is determined at the time of shipment. This additional charge is charged to your credit/debit card or PayPal account. (You will be notified by e-mail or by telephone as to the amount of the additional shipping charge.) If a package cannot be delivered because you are not available, or you reject the package, and it is returned to us, any shipping expenses incurred by Xtreme Knives will be subtracted from the refund made to you. Plus an additional 5% of the cost of the knife will also be subtracted from the refund for restocking. We do not offer 2-Day, or Overnight Shipping for some areas. SIGNATURE REQUIRED UNLESS YOU REQUEST "NO SIGNATURE FOR PACKAGE DELIVERY" Your package will be sent with a "Signature Confirmation". If you ask that your package be left without a signature then you agree to release Xtreme Knives from any and all liability if your package is stolen. Xtreme Knives will not send you a replacement for the stolen knife. Packages are sent instead with a "Delivery Confirmation" so we'll know that it reached your address. All shipments to apartments, suites, units, etc. will require a signature. (Signature requirement does not apply to overseas Military addresses.) CANCELED ORDERS If an order is placed and then canceled before the knife has shipped, there will be no charge. If an order is placed and then canceled after the knife has shipped: you can reject the shipment and have the unopened package returned to us. Any shipping expenses incurred by Xtreme Knives for having the rejected knife returned will be subtracted from the refund made to you. Plus an additional 5% of the cost of the knife will also be subtracted from the refund for restocking. WARRANTY Extrema Ratio’s Warranty is as follows: Extrema Ratio guarantees a quick replacement of products (upon stock available) in case of, 1) production fault preventing item from functioning 2) break caused by production fault or inner fault in materials used. This warranty covers our knives for unlimited time. Scabbards have a 6 years warranty, from purchase by first customer. This warranty does not cover damages due to wearing, and oxidation, which can be avoided by careful lubrication and polishing. Please send faulty item back along with original copy of the purchase receipt. Should Extrema Ratio certify the fault, the faulty parts will be replaced for free, including expenses due for shipping items back. Extrema Ratio's address is: EXTREMA RATIO s.a.s Via Tourcoing 40/p 59100 PRATO (PO) ITALY RETURNS AND EXCHANGES FOR UNITED STATES AND CANADIAN CUSTOMERS Any knife may be returned in original UNUSED condition within two weeks of receipt for a refund or a one-time exchange. All items included with the knife such as warranty, wrenches, sheath, etc. must be returned with the knife. Customer pays for the return shipping. Please insure your return. If the knife has been used or has missing parts, there is no refund or exchange. It should not be returned. When you are returning an item, please contact us and we will issue you an RA# (Return Authorization). Please write the RA# on the outside of the box. You will need to obtain an RA# before returning the item. We are unable to accept returns without an RA# being issued. Customer pays for the return shipping. Our shipping and handling charges are subtracted from the refund. There may be a 5% restocking fee. Any knife not purchased directly from Xtreme Knives should be returned to the original dealer from whom you bought the knife. RETURNS AND EXCHANGES FOR FOREIGN CUSTOMERS (EXCEPT CANADIAN CUSTOMERS) If there is any problem with your knife, Extrema Ratio's policy for our foreign customers is the following: You will need to return the knife to Extrema Ratio Italy at your expense for evaluation. Extrema Ratio Italy will repair or replace your knife at their discretion. BASIC CARE Keep your knife dry and oil it with lubricants made for weapons. If your knife gets wet in salt water, wash it with salt-free water, dry well and lubricated it. If your knife becomes “greasy” or dirty, wash with detergents, rinse and dry well, and lubricate it. Keep the interior of the sheath clean to protect your knife from scratches. Plastic parts are virtually immune to things that damage the blade and generally require little care. SHARPENING Knife sharpening is an art and takes some practice to "get it just right". There are different grinds and each requires a different method. Use quality sharpeners. Use a course grain sharpener to remove scratches and edge damage. Use a fine grain to restore the cutting edge. Do not sharpen your knife on a power-grinding wheel as this can burn the temper out of the blade and weaken its integrity. NOTE: Xtreme Knives has been in business since 1999.